Refund policy

- No returns after 30 days from the date of purchase.

- Refunds/returns may be subject to a 20% restocking fee.

- Customer is responsible for all shipping costs on returns, unless The Secret BMX is directly at fault for any discrepancy regarding products or shipping issues.
- The Secret BMX is not responsible for any product sold or shipped based off of inaccurate
specifications provided by the Customer.

- No returns on any clothing items that have been washed or worn.

- No returns on any components that have been installed or used in any way.

- No returns on frames, forks, complete bicycles, or any custom built items, such as
wheels or custom bikes. Customer is responsible for all shipping costs and restocking
fees that may apply on all returns of spokes if the Customer did not provide accurate
specifications for determining spoke length at time of purchase.

- Customer may be required to provide a copy of the original invoice of purchased goods in
order to receive a refund.

- Refund for a returned item will not be issued until the returned item has been received by
The Secret BMX.

- Returns on special order items will be reviewed and authorized on a case-by-case basis
at the discretion of The Secret BMX.

- The Secret BMX will not accept any returned items that have not been previously
authorized.

- In most cases, the Customer is required to contact the manufacturer first regarding any
warranty issues. The Secret BMX will only facilitate a replacement item with the
authorization of the item's manufacturer.

- Customer is responsible for all shipping costs on warranties of items sold or shipped by
The Secret BMX. This includes shipping a damaged or defective part to The Secret BMX
or the item's manufacturer, and The Secret BMX or item's manufacturer shipping a
replacement item to the Customer.

- The Secret BMX offers no warranty on any items other than The Secret BMX-branded
items.