- All domestic refusals/returns/refunds will be subject to a 20% restocking fee, unless The Secret BMX is at fault for sending you the wrong item.
- Customer is responsible for ALL shipping costs on returns, unless The Secret BMX is at fault for sending you the wrong item.
- No returns will be accepted on any components (including frames and bikes) that have been installed/assembled and/or have damaged/missing packaging or header cards. If you return an item displaying these conditions, you will not be refunded.
- No returns will be accepted after 14 days form the original date of purchase.
- All returns must be authorized by The Secret BMX Shop via email (firstname.lastname@example.org) before you ship the product back. If you do not obtain approval from The Secret BMX Shop before sending your product back, it is possible (and likely) that you will not receive any refund.
- A copy of the original invoice or packing slip must be included with all returns.
- No returns or exchanges on bikes, frames, custom-built wheels, or special order items.
- No returns on clothing/safety gear (hats, shoes, shirts, jackets, hoodies, pants, socks, helmets, pads, any protective gear), unless The Secret BMX is at fault for sending you the wrong size.
- No returns or exchanges on sale/clearance items.
- No returns or exchanges on any grind rail or grind rail accessories.
- Customer is responsible for ALL shipping costs on returns or exchanges of spokes if correct specifications were not provided to The Secret BMX regarding spoke length when the order was placed.
- Customer is responsible for ALL shipping costs relating to any product exchange.
- The Secret BMX Shop recognizes "Domestic Returns" as any item(s) being returned from a location within the contiguous 48 states, and in some cases, Alaska.
- *Return Policy subject to change without notice. *Return policy applicable to online purchases only. All in-store purchases are final.
- All international refusals/returns/refunds are subject to the above-listed terms and conditions, but may also warrant additional restrictions and costs.
- All international refusals/returns/refunds will be subject to a 30% restocking fee plus the cost of shipping the item(s) back, unless The Secret BMX is at fault for sending you the wrong item.
- Please email all international return inquiries to email@example.com.